Step-by-Step Guide

Our Claims Process

Helping businesses and individuals navigate complex insurance claims with transparency, speed, and industry-leading surveyor expertise.

How We Handle Your Claim

From initial incident notification to final payout advisory, our five-step method ensures maximum accuracy.

1

Report Claim

Notify us immediately after the damage occurs. Provide policy reference and basic damage parameters.

2

Inspection

Our licensed independent surveyors visit the site to inspect the loss scene and record crucial physical evidence.

3

Assessment

We calculate technical loss parameters, depreciation, policy excess boundaries, and salvages.

4

Documentation

We compile necessary loss bills, repair quotes, claim statements, and the official assessment survey report.

5

Settlement

Assisting in claim submission to the insurer and monitoring payout settlement coordinates until finalized.

Required Documentation

Standard Document Checklist

To ensure quick evaluation, keep the following documentation ready. Document checklists may vary depending on policy class guidelines.

Important Guideline

Always notify the police immediately in cases of vehicular accidents, fire losses, burglaries, or malicious damage incidents.

Primary Proofs

  • ✔ Copy of Insurance Policy Document
  • ✔ Duly Filled Claim Form
  • ✔ Proof of Payment Premium
  • ✔ Police FIR Report (if applicable)

Property Damage

  • ✔ Incident Damage Photos & Videos
  • ✔ Valuation Ledger/Book Inventory
  • ✔ Repair Estimates & Loss Bills
  • ✔ Meteorological Reports (for natural perils)

Marine Cargo

  • ✔ Original Bill of Lading & Invoice
  • ✔ Packing List & Customs Declaration
  • ✔ Joint Survey Report
  • ✔ Shortage/Damage Certificate

Engineering/Industrial

  • ✔ Machinery Technical Manuals
  • ✔ Original Procurement Invoices
  • ✔ Repair Workshop Quotations
  • ✔ Factory Logbook Logs
Resources Directory

Downloadable Claim Notification Forms

Get PDF versions of official claims notification templates to submit reference details directly.

Property Claim Form

Standard claim format template for Fire, Earthquake, Flood, and Burglary structural losses.

Download PDF Template

Marine Loss Form

Claim reporting template for marine transit damage, shortage declaration, and cargo losses.

Download PDF Template

Engineering Checklist

Technical document checklist template for Machinery Breakdown and CAR policy losses.

Download PDF Template

Claims FAQ

Common questions regarding assessments, claim notification schedules, and survey timelines.

In Kathmandu valley, our surveyors generally arrive within 2-4 hours of initial claim reporting. For remote sites and provinces nationwide, we deploy experts within 24 hours depending on transit coordinates.
No. It is a critical requirement that the loss location, damaged machinery, and goods remain in the exact post-incident state until inspected by the licensed surveyor, unless necessary to minimize further loss.
Our loss assessors work transparently to evaluate the actual damage parameters. If repair estimates deviate significantly from policy guidelines, our independent survey report details the exact technical reasons.

Need Professional Claim Assistance?

Get in touch with our experts today. We will guide you through all document requirements and site inspection checklists.

Contact Us Today